Haley-Mae Downer

Business Development Director, One Retail, part of Compass Group UK and Ireland

As a business focused on the retail landscape in a hospital we’ve had to work on what is needed any time of the day, whether 4pm or 2am.

We expect hospital staff to make us better when we are in their care. However, what we don’t often consider is how they are feeling themselves. We operate in over 100 hospitals and we are continually working on improving the 24/7 food and drink offer. Clearly, an 8:00am to 8:00pm shop doesn’t cut it and for me, personally, it’s not enough to have just vending machines when the shops are shut.