I met Duré when she was managing front-of-house at Stephanie’s. Because of her, I understand the importance of the front-of-house staff. A restaurant is about ambience, service and food. Certainly, if the food is not right, the customers won’t come back, but it’s these three elements together that make a restaurant. I observed Duré constantly, and little and unimportant incidents always taught me something about service.
I tried to impart this knowledge to the front-of-house staff at MG Garage and Fuel. Not that I ever needed to worry - with Colin Nelson at the helm I knew the customers were in good hands.